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Office Web Apps SharePoint 2013 – Error – Can’t Open Or View

You may encounter this problem when you are configuring Office Web Apps for SharePoint 2013 and it affects all applications that rely on Office Web Apps, however the error message will slightly vary. For word the error message you will get is:

Sorry, there was a problem and we can’t open this document. If this happens again, try opening the document in Microsoft Word.”

You will notice that you can still open the file within its relevant office application.

In order to fix this error, perform the following steps:

  1.  If HTTP:
    1. Ensure Alternative Access Mapping
    2. On the Alternate Access Mappings page, click Edit Public URLs.
    3. If the mapping collection that you want to modify is not selected, on the Edit Public Zone URLs page, in the Alternate Access Mapping Collection section, click Change alternate access mapping collection on the Alternate Access Mapping Collection menu.
    4. On the Select an Alternate Access Mapping Collection page, click a mapping collection.
    5. In the Public URLs section, you may add new URLs or edit existing URLs in any of the text boxes.
  2. On the Start menu, click All Programs, click Microsoft SharePoint 2013 Products, and then click SharePoint 2013 Management Shell.
  3. Paste the following:
  1. $config = (Get-SPSecurityTokenServiceConfig)
  3. $config.AllowOAuthOverHttp = $true
  5. $config.Update()
  1. If HTTPS:
  2. Ensure that the default zone is set to HTTPS
  3. Verify you can bring up your cert in the cert viewer without errors.
    1. Open IIS Manager and navigate to the level you want to manage. For information about opening IIS Manager, see Open IIS Manager (IIS 7). For information about navigating to locations in the UI, see Navigation in IIS Manager (IIS 7).
    2. In Features View, double-click Server Certificates.
    3. Select a certificate and then click View in the Actions pane.
    4. On the Certificate property page, do one or more of the following:
  • Click the General tab to determine who issued the certificate, to whom it was issued, and its valid date range.
  • Click the Details tab to find information such as encryption algorithms, public key, and serial number.
  • Click the Certification Path tab to determine where the certificate is in the path up to the highest-level certificate (a certificate issued by either an internal or external certification authority), and whether the certificate is trusted.
  • Click OK to close the Certificate property page.
  1. On the Start menu, click All Programs, click Microsoft SharePoint 2013 Products, and then click SharePoint 2013 Management Shell.
  2. Paste the following:
  1. $config = (Get-SPSecurityTokenServiceConfig)
  3. $config.AllowOAuthOverHttp = $false
  5. $config.Update()



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  1. Event ID 1310 From Office Web Apps Event code - 3008 | ARB Security Solutions - SharePoint Security Solutions - [...] Office Web Apps SharePoint 2013 – Error – Can’t Open Or View [...]

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