SharePoint Incident Management Policy Template

Introduction – SharePoint Incident Management Policy The number of SharePoint security incidents and the resulting cost of business disruption and service restoration continue to escalate. Implementing solid SharePoint security policies, blocking unnecessary access to networks and computers, improving [Organization] user security awareness, and early detection and mitigation of security incidents are some the actions that can be taken to reduce the risk and drive down the cost of security incidents.
Purpose This [Organization] SharePoint Incident Management Policy describes the requirements for dealing with SharePoint security incidents. SharePoint security incidents include, but are not limited to: virus, worm, and Trojan horse detection, unauthorized use of computer accounts and SharePoint systems, as well as complaints of improper use of SharePoint resources.
Audience The [Organization] SharePoint Incident Management Policy applies equally to all individuals that use any [Organization] SharePoint resources.
SharePoint Incident Management Policy
  • [Organization] [every organization should have a committee to handle security incidents, enter that name here] members have pre-defined roles and responsibilities which can take priority over normal duties.
  • Whenever a SharePoint security incident occurs, such as a virus, worm, hoax email, discovery of hacking tools, altered data, etc. is suspected or confirmed, the appropriate, documented SharePoint incident management procedures must be followed.
  • The [Organization] SharePoint administratior and user community is responsible for notifying the [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] whom initiates the appropriate incident management action including restoration as defined by [SharePoint Portal Owning Organization / Incident Handling Unit labeled above].
  • The [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] is responsible for determining the physical and electronic evidence to be gathered as part of the Incident Investigation. This can involve the investigation of several servers, including the ISA or other machines in between the client and afflicted system.
  • The appropriate SharePoint and Systems Technical Resources from the [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] are responsible for monitoring that any damage from a security incident is repaired or mitigated and that the vulnerability is eliminated or minimized where possible.
  • The [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] will determine if a widespread [Organization] communication is required, the content of the communication, and how best to distribute the communication.
  • The appropriate technical resources from the [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] are responsible for communicating new issues or vulnerabilities to Microsoft (SharePoint vendor) and working with the vendor to eliminate or mitigate the vulnerability.
  • The [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] is responsible for initiating, completing, and documenting the incident investigation.
  • The ISO is responsible for coordinating communications with outside organizations and law enforcement.
  • In the case where law enforcement is not involved, the [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] will recommend disciplinary actions.
  • In the case where law enforcement is involved, the [SharePoint Portal Owning Organization / Incident Handling Unit labeled above] will act as the liaison between law enforcement and [Organization].
SharePoint Incident Management Policy Supporting Information
  • All [Organization] SharePoint users are responsible for managing their use of SharePoint and are accountable for their actions relating to SharePoint security. Users are also equally responsible for reporting any suspected or confirmed violations of this policy to the appropriate management responsible for SharePoint security incident handling.
  • The use of SharePoint must be for officially authorized business purposes only. There is no guarantee of personal privacy or access to tools such as, but not limited to; SharePoint areas, WSS team sites, any and all collaboration and communication functionality, and any sister sever integrations (i.e. integrated Microsoft Exchange environments). The use of Sharepoint and SharePoint related tools may be monitored to fulfill complaint or investigation requirements, including forensic an analysis into IDS or other security systems. Departments responsible for custody and operations of the SharePoint servers (custodian departments) shall be responsible for proper authorization of SharePoint server utilization, the establishment of effective use, and reporting of performance to management.
  • Any data housed within SharePoint must be kept confidential and secure by the respectful [Organization] SharePoint user. The fact that the business data may be stored electronically (i.e. document library or SharePoint list) does not change the requirement to keep the information confidential and secure. The type of information or the information itself is the basis for determining whether the data must be kept confidential and secure. Furthermore if this data is stored in a paper or electronic format, or if the data is copied, printed, or electronically transmitted the data must still be protected as confidential and secured.
  • [Organization] server custodian departments must provide adequate access controls in order to monitor SharePoint systems to protect business data and associated programs from misuse in accordance with the needs defined by owner departments. All SharePoint access must be properly documented, authorized and controlled, following [Organization] standardized processes.
  • All commercial SharePoint software used in [Organization]’s SharePoint environment (i.e. Web Parts) must be supported by a software license agreement that specifically describes the usage rights and restrictions of the product. SharePoint users must abide by all license agreements and must not illegally copy licensed software. [Organization] reserves the right to remove any unlicensed software from the SharePoint environment.
  • [Organization] reserves the right to remove any non-business related SharePoint software or files from the SharePoint environment.
Disciplinary Actions Violation of this policy may result in disciplinary action which may include termination for employees and temporaries; a termination of employment relations in the case of contractors or consultants; dismissal for interns and volunteers; or suspension or expulsion in the case of a student. Additionally, individuals are subject to loss of [Organization] SharePoint access privileges, civil, and criminal prosecution.
Compliance / Regulation Contributed to by this Policy
  • Copyright Act of 1976
  • Foreign Corrupt Practices Act of 1977
  • Computer Fraud and Abuse Act of 1986
  • Computer Security Act of 1987
  • The Health Insurance Portability and Accountability Act of 1996 (HIPAA)